Terms & Conditions
1. Introduction
Welcome to ANNA ARROYO (“we”, “our”, “us”). These Terms and Conditions govern the use of our website shop.annaarroyo.com and the purchase of our products.
By accessing or purchasing from this site, you agree to these Terms. Please read them carefully.
2. Company Information
Business name: Ana Arroyo Higuero
Tax ID (CIF/NIF): ES53291196N
Registered address: Carrer de Pastora Martos 13-15 4º 3º, 08174 Sant Cugat del Vallès, Barcelona
Email: hello@annaarroyo.com
Website: shop.annaarroyo.com
3. Use of the Website
By using this site, you agree to:
- Provide accurate, current, and complete information.
- Not use the site for any illegal or fraudulent purposes.
- Respect all intellectual property and copyright laws.
We reserve the right to suspend access if misuse is detected.
4. Our Products
All our pieces are handmade to order and final sales. The crafting process may take between 3 to 6 weeks. Please consider this when placing your order, as these pieces have been customised for you and may not be returned or exchanged. In case of stock or ready-to-ship pieces are available, products can be shipped earlier and you will be notified per e-mail. Products can be removed without any prior notice and pricing and product descriptions may be amended at any point.
Products bought during SALE campaigns are also made-to-order and final sales, unless otherwise stated at the product description.
We aim to display as accurately as possible the colours and images of our products, however as screen settings and resolution may affect, we cannot guarantee the accuracy of colours.
5. Orders and Payment
To place an order, you must be at least 18 years old and provide valid payment information.
Prices are shown in Euro, including applicable taxes. Shipping costs will be calculated at checkout.
We offer the possibility for cashless payment by way of the payment methods as indicated on Anna Arroyo (credit card, PayPal), whereas all payment methods are free of extra charge and/or additional fees. We reserve the right to offer certain payment options to some Buyers and exclude other Buyers.
If you choose to pay by credit card or via PayPal, your credit card/PayPal account will be charged with the total payment amount as soon as the purchase process is completed.
Shopify Payments securely processes all transactions. We do not store your credit card details.
6. Shipping and Delivery
Shipping of the ordered goods is performed via DHL/UPS/GLS/SEUR or any other certified shipping options using insured and traceable shipping. The delivery of the goods will take place to the delivery address provided by you. If the Buyer is a consumer, the risk for delivery shall be borne by us.
The periods for delivery are calculated from our confirmation of the order, provided the Buyer has made the respective payment. Anna Arroyo jewellery is handmade to order unless stock or ready-to-ship items are on hand. Orders may take up to 3-6 weeks for delivery. Orders placed over the weekend or bank holidays will not be processed until the following Monday or business day.
Restrictions for delivery of goods: We only deliver to Buyers who have their usual place of residence (address for the invoice) in the following countries as well as stated the deliver address in the same country: Germany and EU member countries (as listed on https://europa.eu/european-union/about-eu/countries_en), UK, Switzerland, US, Canada, Mexico and Asia. This list may vary from time to time without prior notice.
Full details are available in our Shipping Policy
7. Retention of Title
We retain title to the goods until receipt of all payments in full.
8. Returns and Cancellations
If you have purchased ready-to-ship items or products on stock, you have the right to withdraw from this contract within 14 days without giving a reason. Most of our pieces are handmade to order and final sales. Please consider this prior to your purchase and get in touch if you need additional information to place your order.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the last goods.
To exercise the right of withdrawal, you must inform us Ana Arroyo Higuero, C/ Pastora Martos 13-15 4º 3ª, 08174 Barcelona, e-mail: hello@annaarroyo.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery. We aim to process returns within 5 working days of receipt, however during busy periods it may take us a little longer. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back.
You shall send back the goods or hand them over to us Ana Arroyo Higuero, C/ Pastora Martos 13-15 4º 3ª, 08174 Barcelona, without undue delay and in any event no later than 14 days from the day in which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
More details can be found in our Return Policy.
9. Prices and Taxes
All prices quoted on Anna Arroyo include applicable Value Added Tax (VAT) according to Spanish and EU law.
The respective shipping costs are displayed to the Buyer in the order form and shall be borne by the Buyer unless the Buyer does withdraw from the contract.
In the event of a withdrawal by the Buyer, the Buyer shall bear the immediate costs for sending the respective goods back to us.
For deliveries to countries outside the EU, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by you. Failure to pay these costs will result in the package being returned to sender. All costs incurred by the vendor for the package’s return shipment will be deducted from the total amount refunded. Items will be shipped from Berlin, Germany or Barcelona, Spain, with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin for each item.
10. Limitation of Liability
We are not liable for:
- Minor differences in color or size caused by screen settings or manufacturing variations.
- Delays caused by shipping carriers or customs.
- Losses resulting from misuse of our products.
Our total liability shall not exceed the total purchase price of the product in question.
11. Intellectual Property
All content on this website (including text, images, logos, and design) is owned by Ana Arroyo Higuero or its licensors. Reproduction or use without express permission is strictly prohibited.
12. Personal Data Protection
We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Spanish Organic Law 3/2018 (LOPDGDD).
Please refer to our Privacy Policy
13. Governing Law and Jurisdiction
These Terms are governed by Spanish law.
Any disputes shall be submitted to the courts of Barcelona, unless otherwise required by mandatory consumer protection laws.
14. Contact
For questions about these Terms and Conditions, please contact us at:
- hello@annaarroyo.com
- Ana Arroyo Higuero, Carrer de Pastora Martos 13-15 4º 3º, 08174 Sant Cugat del Vallès, Barcelona.