Privacy Policy

1. Data Controller

In accordance with Regulation (EU) 2016/679 (GDPR) and the Spanish Organic Law 3/2018 (LOPDGDD), we inform you that the personal data provided through this website is processed by:

Company name: Ana Arroyo Higuero
Tax ID (CIF/NIF): ES53291196N
Address: Carrer de Pastora Martos 13-15 4º 3ª, 08174 Sant Cugat del Vallès, Barcelona
Email: hello@annaarroyo.com
Website: shop.annaarroyo.com

2. Purpose of Data Processing

We process your personal data for the following purposes:

  • To manage your purchases and deliver the products you have ordered.
  • To process payments and manage billing.
  • To respond to your queries and provide customer support.
  • To send you commercial communications (only if you have consented).
  • To comply with our legal obligations (e.g., tax and accounting duties).

3. Legal Basis for Processing

The legal bases for data processing are as follows:

  • Contract performance: To fulfill our obligations under a purchase agreement.
  • Legal obligation: To comply with applicable laws (e.g., tax regulations).
  • Consent: For marketing communications or newsletter subscription.
  • Legitimate interest: To improve our services and prevent fraud.

4. Data Retention

Your data will be kept for as long as necessary to fulfill the purposes described and to comply with legal obligations.
When your data is no longer needed, it will be securely deleted or anonymized.

5. Data Sharing and International Transfers

Your data may be shared with:

  • Service providers (e.g., payment gateways, shipping companies, email marketing tools).
  • Shopify, which hosts this online store. Shopify Inc. is based in Canada and the United States. Shopify complies with the GDPR through appropriate safeguards.
    You can consult Shopify’s privacy policy here: https://www.shopify.com/legal/privacy

We do not sell your personal data to third parties.

6. Data Subject Rights

You have the right to:

  •         Access your personal data.
  •         Rectify inaccurate or incomplete data.
  •         Request deletion of your data (“right to be forgotten”).
  •         Object to or restrict processing.
  •         Request data portability.
  •         Withdraw consent at any time.

You may exercise these rights by sending a written request to hello@annaarroyo.com or by mail Ana Arroyo Higuero, C/Pastora Martos 13-15 4º 3ª, 08174 St. Cugat del Vallès, including a copy of your ID or equivalent identification.

If you believe your rights have been violated, you can file a complaint with the Spanish Data Protection Agency (AEPD):

https://www.aepd.es 

7. Cookies

This website uses cookies to improve user experience and analyze traffic. You can find detailed information in our Cookie Policy.

8. Security Measures

We apply appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

 

Cookie Policy

1. What are cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website.
They help the site remember your preferences, enable certain functions, and collect statistical information about your browsing activity.

When you visit this website, you are informed about the use of cookies through a banner or pop-up message.
By continuing to browse, you consent to their use unless you change your settings or explicitly reject them. 

2. Types of cookies used on this website

a) Depending on who manages them:

·       First-party cookies: set by our domain and managed directly by us (for example, to remember your shopping cart contents).

·       Third-party cookies: set by domains not managed by us (for example, Shopify, Google, Meta, etc.).

b) Depending on their purpose:

·       Technical or necessary cookies: essential for the proper functioning of the website and order processing. These do not require consent.

·       Preference or personalization cookies: remember user choices such as language, region, or currency.

·       Analytics cookies: collect anonymous information about how visitors use the site, to help us improve it (e.g., Google Analytics).

·       Marketing or advertising cookies: used to show you personalized ads based on your browsing behavior.

c) Depending on how long they remain active:

·       Session cookies: deleted when you close your browser.

·       Persistent cookies: remain stored for a defined period or until you manually delete them. 

3. Cookies used on this website

Name

Type

Purpose

Duration

Provider

_shopify_y

Technical

Identifies the user within Shopify

Session

Shopify

_shopify_fs

Technical

Stores information needed for site operation

Persistent

Shopify

_ga

Analytics

Google Analytics – Identifies users and tracks site usage

2 years

Google

_gid

Analytics

Distinguishes users

24 hours

Google

_fbp

Marketing

Facebook Pixel – Measures advertising performance

3 months

Meta

currency

Personalization

Stores the user’s selected currency

1 year

[Your Company]

 

4. Managing cookies: how to accept, reject, or delete them

You can allow, block, or delete cookies stored on your device by adjusting the settings of your browser.
Below are links to instructions for major browsers:

·       Google Chrome: https://support.google.com/chrome/answer/95647

·       Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-diable-cookies-website-preferences

·       Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

·       Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

You can also manage or withdraw your consent at any time through our cookie banner or settings panel located at the bottom page.

5. Cookies and Shopify

This store is hosted on Shopify Inc., which uses cookies necessary for the proper functioning of the online store and for providing a secure and personalized shopping experience.

For more information, please visit:

https://www.shopify.com/legal/cookies

6. Updates to this Cookie Policy

We may update this Cookie Polivy whenever we make relevant changes to our website or the service we use.

The latest version will always be available on this page, and significant changes will be clearly communicated.